RETURN POLICY & REFUNDS
All products shown on this site include VAT in its price.
Free shipping for Spain.
For other countries, add the destination address and will automatically apply the price of transport.
3. RIGHT OF WITHDRAWAL AND RETURNS
Our 100% satisfaction guarantee aims to improve the conditions regulated by Law 34/2002, of July 11, Services Information Society and Electronic Commerce.
When making a purchase through www.naranjasTradicionales.es either from the website, by email or by phone, you acquire the right to withdrawal, exchange or replacement. This right of withdrawal is 2 calendar days (being a perishable product) from receipt of the product or its exercise without penalties so will proceed to refund the total amount of the purchase, that is, the product price plus expenses Shipping included.
You can tell us you want to make use of his right of withdrawal within this period preferably through Customer and help you exercise for your convenience.
The product must be returned in perfect condition and provided that their use does not go beyond the mere finding of good status. Recommend is returned in its original packaging to prevent or suffers a depreciation. The costs of the return will be paid by ourselves.
Order cancellation: You can always cancel the order without charge and full repayment in full of the money paid if you call us before 14: 00h the day we have to ship your product.
Satisfaction Guarantee 100 x 100
If the product arrives damaged or impaired is entitled to reject box indicating on the bill of the transit agency the reason for rejection. Our satisfaction guarantee 100 x 100 is committed to resend a new box with the products purchased or reward you with a discount for the next purchase immediately.
If after receiving the box, not satisfied with the quality of oranges objectively, you have the right to call us within 72 hours of receipt and ask us to pick up the box and, if you prefer, we send you a new no extra cost to you or we can apply a discount. The costs of the return will be paid by ourselves.
There are 3 methods of payment:
Credit Card via virtual POS and Paypal. Secure payment by Santander through the HTTPS encryption protocol and sensitive data encrypted using SHA-1 hash algorithm
Bank transfer or deposit account
Cash. The carrier charged 1 € for managing the refund of the total order price.
Oranges are sent in a cardboard box with adequate rigidity and rate of perspiration to reach him home in perfect condition.
6. COLLECTION AND SHIPPING
All deliveries of oranges, tangerines and combined them on Tuesdays, Wednesdays, Thursdays and Fridays.
Shipping costs are free.
Ships by courier 24h to:
- Spain, except Balearic Islands, Ceuta and Melilla
The delivery since buying the previous destinations relates formalized in the following table:
Delivery will be made by express transport agency MRW / SEUR guaranteeing maintain quality shipping in perfect condition to hand delivery at home.
The customer consents the transfer of personal data strictly necessary to the courier company in order to make the shuttle service to the address indicated.
You have 2 business days (being a perishable product) from receipt to return the goods to the sender of the package. We recommend that you notify us of his decision to return as soon as possible so we can help to arrange the shipment of the product.
IMPORTANT: In all cases oranges take 24 hours to be found until they are delivered at home.
You can return your order if it looks shabby at the time of delivery, you should even put a note bearing on the dealer so that we can forward an in perfect condition. The costs of the return will be paid by ourselves.